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Digital Media Doctor Install

Digital Media Doctor™ can test, benchmark, and produce reports on nearly all types of removable digital media. Featuring innovative testing algorithms,

Digital Media Doctor™ displays a report on how well the media is functioning.

Digital Media Doctor™ works with most USB, FireWire or other Digital Media readers, and can test the removable digital media from Palm Pilots, Windows
CE devices, Digital Cameras and Camcorders, MP3 players, Digital Recorders and other devices. If you are concerned with the performance or reliability
of your media, Digital Media Doctor™ can help. The simple to use interface makes it easy to diagnose your media with just a few mouse clicks!!

We offer free technical support – call and speak with one of our support techs:

North America call 866-603-2195 or +1-727-449-0891 Mon – Fri 9am – 6pm EST
Europe call +44-115-704-3306 Mon – Fri 9am – 5:30pm GMT

Quick Start Guide:

Install Digital Media Doctor on your computer.

1. Do not attempt to install the software on the memory card, as this will overwrite your lost data.
2. Once the software is installed, insert your memory card or USB device into the computer or card reader and launch the software.
3. When you first run the software, a license manager screen will appear giving you the option to either “Activate” to a full version or run the program as a
“Evaluation”.

If you have already purchased the software Serial Number (license key), select the “Activate” option and start by clicking the URL in Step 1.

To run the software as a Evaluation, click the button “Run as a Evaluation”
• When you launch Digital Media Doctor™ for the first time, the default configuration is showing both physical and logical devices. This configuration can be
changed by clicking the Options icon in the tool bar.
• The Options screen will allow you to change the default language. It will also allow you to change the parameters for displaying the drives as either
physical, logical, or both.

Digital Media Doctor™ Testing & Repair
Digital Media Doctor™ will allow you to perform several tests and even attempt a repair on your digital media. You can choose to run diagnostics testing
and benchmark testing in both read and write modes. All tests can be run on the selected media whether it is selected as physical or logical devices.

To set up the test, simply choose your media and then choose the test. Follow the wizards to configure the testing. The tests can be started and run in
order, or selectively by right-clicking on the individual test. Tests can be cancelled while running by clicking on the Cancel Test button.

PLEASE NOTE THAT THE WRITE TESTS WILL OVER-WRITE ANY DATA ON THE MEDIA. IT WILL NOT BE RECOVERABLE. IT IS STRONGLY ADVISED
TO BE CERTAIN OF THE CONTENTS OF THE MEDIA BEFORE RUNNING ANY WRITE TESTS!!

Diagnostic Testing:
• Diagnostic testing will test many modes of read and write to determine the integrity of the digital media.
• The Sequential read/write operation will sequentially read/write test the selected number of blocks at a time over the entire media and report any errors
encountered.
• The random read/write operation will randomly read/write test the selected number of blocks at a time over the entire media and report any errors
encountered.
• The butterfly read/write operation will read/write test the selected number of blocks at a time between extreme block addresses to test address seeks
over the entire media and report any errors encountered.

Benchmark Testing:
• Benchmark testing will test many modes of read and write to determine the performance of the digital media. Other parameters can be set in each phase
of the benchmark testing to limit the amount of time spent on the benchmark testing. On each test:
– The maximum amount of time reading/writing can be set.
– The maximum amount of space for reading/writing can be set.
– The starting position for reading/writing can be set on the sequential tests.
• The Sequential read/write operation will sequentially read/write test the selected number of blocks at a time for the defined maximum time read and/or the
defined maximum data read.
• The random read/write operation will randomly read/write test the selected number of blocks at a time for the defined maximum time read and/or the
defined maximum data read.
• The butterfly read/write operation will read/write test the selected number of blocks at a time between extreme block addresses to test address seeks for
the defined maximum time read and/or the defined maximum data read.
• Once the tests are queued up, individual test can be run, or re-queued (after being cancelled) by right clicking on the tests in the queue. The testing can
be canceled during the run by clicking the cancel button on the bottom right of the screen. Clicking on the start button again will run the next test in the list.
• By default, the tests are run in order that they were queued.

Media Repair:
• The repair portion of Digital Media Doctor™ will allow you to Backup, Wipe, Format, and Restore your digital media.
• PLEASE NOTE THAT THE WIPE AND RESTORE WILL OVER-WRITE ANY DATA ON THE MEDIA. IT WILL NOT BE RECOVERABLE. IT IS STRONGLY
ADVISED TO BE CERTAIN OF THE CONTENTS OF THE MEDIA, AND BACKUP THE MEDIA BEFORE RUNNING A WIPE OR RESTORE!!
• Backup will ask for a location and a file name to save the backup of the media. This will be a bit-stream type of backup and can be used later for
restoring to a new media, or for restoring back to the same media it was backed up from.
• If you are restoring to a different media that the backup was made from, the sizes of the media must match exactly.
• The wipe will over-write the media with either all zeroes or random data. This will eliminate any data previously on the media. This is usually done to
securely erase data from the media or wipe the media prior to a restore.
• PLEASE NOTE THAT THE WIPE AND RESTORE WILL OVER-WRITE ANY DATA ON THE MEDIA. IT WILL NOT BE RECOVERABLE. IT IS STRONGLY
ADVISED TO BE CERTAIN OF THE CONTENTS OF THE MEDIA, AND BACKUP THE MEDIA BEFORE RUNNING A WIPE OR RESTORE!!
• The format can only be done on the logical volume – the format option will not be available if you have selected a physical drive. The format is a standard
FAT or NTFS format. Note that media larger than 2GB will be formatted FAT32, smaller media will be formatted FAT16.
• Formatting will eliminate previous file table data and will make the media ready to restore from the backup made by Digital Media Doctor™.
• Formatting can also be used to prepare new media for use in your device. It is highly recommended that after formatting in the PC, you also format or
initialize the media in the device it is being used . This usually eliminates any problems with a device not recognizing a new media being used for the first
time.
• Restore by default will show the file name and location of the backup made by Digital Media Doctor™. If you are using a different backup image, then you
can browse and select that image to restore to the media.
• Restore can be used for restoring to a new media, or for restoring back to the same media it was backed up from.
• If you are restoring to a different media that the backup was made from, the sizes of the media must match exactly.

Digital Media Doctor™ Reports
• When you finish testing with Digital Media Doctor™, you can view, print, or save the report data from the tests by clicking on Report in the tool bar.
• The report will give information on bad sectors, read and write speed, as well as the data transfer rate and speed rating of your media.

Note: OSX 10.8+ Users – Users must change their system security settings as this software requires direct hardware access. Go to System
Preferences>>Security & Privacy>>(General Tab) Allow applications downloaded from: “Anywhere”.

If you were unable to recover and see the data with the trial versions, there are other options we can assist you with. With our recovery products, we offer
unlimited free technical support.

If you have any technical questions on the different versions available or which version is best for you, please let us know. We also offer a send in service
for broken and damaged media, please contact us for more information on this service:

North America call 866-603-2195 or +1-727-449-0891 Mon – Fri 9am – 6pm EST
Europe call +44-115-704-3306 Mon – Fri 9am – 5:30pm GMT

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