Frequently asked questions on RescuePRO® for PC: Q: Can I find pictures
on my hard drive? A: NO - the software is
for removable digital media only Q: Can I find pictures
on my phone? A: Only if you can
remove the media card and place it in a card reader - then if the data
is on the media card it can be recovered. Q: Can I find pictures
in the internal memory of my camera? A: NO - the software is
for removable digital media only. Q: Can I recover my
pictures by plugging my camera in and scanning that? A: ONLY if your camera
shows as a removable drive under My Computer. It still may not be
possible if the driver does not support direct device access. In either case
(no drive letter or direct access), then you need to
use a card reader for the recover. Q: Can I plug my card
into the reader slot on my printer for recovery? A: ONLY if your reader
slot shows as a removable drive under My Computer. It still may not
be possible if the driver does not support direct device access. In either
case (no drive letter or direct access), then you
need to use a card reader for the recover. Q: Can I recover
pictures if I formatted the card? A: Some cameras do a
destructive format and that data is not recoverable. Some cameras do not do a
destructive format and that data is recoverable. If you run the scan and no
pictures come up and no errors come up, then the card has been formatted in a
destructive manner and is not recoverable. Q: Can I recover the
original pictures if I took more after formatting? A: Only data that has
not been overwritten can be recovered. In the case where a card has been
formatted and more pictures taken, then the newer data will overwrite the
older data and the older data that is overwritten is not recoverable. Q: My videos are
showing up only as individual pictures. How can I recover all of the video? A: Try using the Video
option in the Search For list. If that does not recover the video, then the
video is corrupted and not recoverable. The individual frames may be
recoverable in those cases, but not the full video. In some video
formats, the frames can be saved as small pictures. Q: My media card is not
showing up in the drive list. What is wrong? A: Check to make sure
you have the card in the reader or camera and that there is power to the
reader or camera. If the media still does not show, try removing the media
and restarting the system. Reinsert the media and try again. If that does not
work, then the media probably has a serious error and you will need to check
into manual recovery services. Q: When I recover my
pictures, the thumbnail looks fine, but the picture is only half there when I
open it. What happened? Is that recoverable? A: The most
likely cause of that sort of corruption is what we call back-filling on the
card. Unfortunately, those are not recoverable. Below is an explanation of
what back-filling is and how to prevent this kind of data loss in the
future. -------- A
note about backfilling and partial recovered photos: Sometimes
photos are not fully recoverable even when the thumbnail may show a complete
photo. In full view, these photos show either as a blank box or just the top
of the photo. In some cases there are multiple photos in one. These are all
caused by backfilling. Backfilling is the term for putting new photos into
the card spots where old photos were deleted. For
example, if you took 10 photos and went back and deleted number 2 and number
8, then you took more photos. The 11th photo will try to fit into the spot
where #2 was. Because most photos are different sizes, some of the 11th photo
may not fit so the leftover photo data will go into the next empty spot on
the memory card, which is where #8 was. Now you take a 12th photo. It starts
to fill the remaining spot where # 8 was and the remainder will flow to the next
open spot. You can now see how easy it is to have bits and pieces of photos
in many locations throughout the memory card. Normally,
you never know that the photos are broken up all over the card. The file
system keeps track of all of the bits and pieces. When something goes wrong
and you lose the file system through formatting or a corruption, the
scattered pieces of a photo may not be recovered. Because the thumbnail is a
separate small file at the beginning of the photo, it may display in good
condition but still be missing part of the photo. To
increase the success of any future recovery, only delete the last photo you
took. If there is a bad one farther back on the card, just leave it until you
have downloaded all of the photos from that card. This keeps the files
orderly and makes for a perfect recovery. It is also recommended that you
format the memory card in the camera after you have downloaded and verified
your photos. |